ONBOARD SERVICE

• Audit
• Onboard service implementation
• Customer, commercial, product and service training
• Work methods
• Professional and in-flight service manuals
• Flight attendants quality of service follow-up
• Purser/flight attendants reports and reactive follow-up
• Announcements
• Crew work organisation
• Link with ground services (catering, station)
• Behavioural policy and training

FLIGHT ATTENDANT ORGANISATION

• Assistance in selection
• Uniform policy
• Flight attendants quality of service follow-up
•Purser/flight attendants reports and reactive follow-up